Return Policy
Shopheadshoppe.ca Satisfaction Guarantee:

Shopheadshoppe.ca has one of the best return and exchange programs in the industry. We guarantee your product satisfaction. If for any reason you’re not completely satisfied with your purchased product, we will gladly give you a full refund if you return it within 30 days (except on select categories), providing the following guidelines are met. At Shopheadshoppe.ca we make sure that returns are fast and easy. To return a product purchased from Shopheadshoppe.ca you can bring it to your local Head Shoppe location or connect with a Shopheadshoppe.ca Customer Service Representative to begin the return process. Our Customer Service Team can be reached via orders@shopheadshoppe.ca or by phone at 1-888-705-1639 it will be up to the Customer Service Representatives discretion whether or not a return shipping fee would be incurred.

Guidelines for Returns & Exchanges: 

Approval and Original Packaging: 
Items must be approved for return by either your local Head Shoppe location or our Customer Service Team and come with its original invoice, packaging, manuals, accessories, or warranty cards. For more information or help starting the return process please contact orders@shopheadshoppe.ca

Clearance Items: 
All clearance items on Shopheadshoppe.ca are final sale. Unfortunately clearance items are soon to be discontinued items and we are unable to honor our satisfaction guarantee. Clearance items can be found underneath our clearance section. 

Liquids: 
All liquids may be exchanged or returned to Shopheadshoppe.ca provided the exchange is made within 30 days of the order, all packaging and paperwork is accounted for, and the liquid must have a minimum of 2/3’s of its contents remaining. 

Styling Tools: 
All styling tools may be returned or exchanged, provided the styling tools are returned within 30 days of placing your order. The styling tool must be accompanied by its original packaging. The user must read all instruction manuals on the proper use of the styling tool before using (turning on) to ensure no manufacture defects. 

Defective Styling Tools: 
All styling tools with a manufacturer defect may be exchanged within one year of original purchase date (product must enter our warehouse by the end of the first year of purchase to qualify). The customer must provide proof of purchase including all documents pertaining to the initial purchase. 

Personal Items: 
All personal items such as combs, brushes, nail products, polishes, cosmetics, and hair accessories are final sale and are non-refundable and non-exchangeable. This is for sanitary purposes and we are sorry for any inconveniences! 

Have a question? Looking for clarification on our policies? Please reach out to one of our talented Customer Service Representatives at either orders@shopheadshoppe.ca or
1-888-705-1639. Thank you for supporting Shopheadshoppe.ca. We appreciate you! 



 
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